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Aventura Q & A
Other Questions
How can I contact Aventura Customer Service?
Aventura Clothing customer service representatives are available to assist you Monday through Friday from 6am to 6pm, and Saturday from 8am to 4pm PST. How can I place an order with Aventura Clothing? Our online store offers safe and convenient shopping 24 hours a day, 7 days a week. Simply navigate through our site to select products and add them to your shopping basket using the "Add to Bag" button. When you are ready to check out, click on the shopping bag in the upper-right corner of your screen. You may then review the items in your shopping bag, remove or add more items, and then go through our secure checkout process to purchase the items in your shopping bag.
Canadian Customers: Sportables represents Aventura Clothing in Canada. Please contact them for a retail location in your area. Phone: 800-563-2746 • Email: info@sportables.ca What are your shipping and handling charges?
We offer FREE standard US shipping on orders over $125. Products ordered with standard shipping normally arrive within 5-7 business days after placing your order. 2-day, next day and international shipping are available for an additional charge. Free shipping applies to the NET amount of your order. What forms of payment do you accept?
We accept all major credit cards (Visa, MasterCard, American Express and Discover) on our web site, as well as over the phone (sorry, no checks, money orders, or CODs) with mail orders. All prices online are shown in U.S. currency. We no longer accept checks. What is your guarantee and returns policy? Everything we sell is fully guaranteed. If for any reason you are not satisfied with your purchase, you may return it within 90 days for a prompt and courteous exchange or refund of your purchase price. In addition, all products are guaranteed from defects for a full year. For more information on processing returns and exchanges, please click here. Does Aventura Clothing sell gift certificates/gift cards? Not at this time, but to use gift certificates purchased in the past, please call customer service at 1-800-921-1655 to place the order. Why is the color of my product different in person from what I saw on your website?
We make every effort to display our clothing and accessories as accurately as possible; however, actual colors may vary from the color on your screen due to monitor color variations. Customer service would be happy to answer any questions you may have about our products while you are shopping. You can contact customer service easily through live chat or by calling 1-800-921-1655. We also offer a return/exchange policy if you are not satisfied with your purchase. Please see our returns and exchanges page for more details. How can I get a catalog mailed to me?
We are not currently printing a catalog. Please click here to join our e-community.
Does Aventura Clothing have an email list? how can I start receiving emails?
Yes, Aventura Clothing does have an email list. To signup, click here to join our e-community and start receiving weekly emails. is it safe for me to order online? We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site, We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. For more information on our privacy and security policies, please click here. What are the hours & location of your Outlet Store?
Our Outlet Store is located at 1415 Greg Street in Sparks NV -- Just 1 block East of Rock Blvd. |
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