RETURNS & EXCHANGES

Returns:

If you are not satisfied with your purchase, you may return new, unworn items within 90 days for an exchange or refund of your purchase price (receipt or invoice required). A pre-paid merchandise return label is included in your package. If you did not receive this label or have misplaced it, simply call our Customer Service Department at 1-800-921-1655 between 6:00AM and 5:00PM PST M-F and 8:00AM to 4:00PM PST on Saturday and we will mail you a new one promptly. Note - returns that do not include an exchange will be charged a $6.95 re-stocking fee per order.

Credits:

All refunds are credited back to the card used to make the original purchase. The same is true for all disposable gift cards. If you plan to return an item, please have the original card available. Any refunded amount will be credited to your card as soon as we have processed your return. Please allow one billing cycle for the credit to be issued.

Exchanges:

For credit card security purposes, we create a new order and charge it to your credit card. Once the returned items are processed, we will issue credit back to the original credit card.

Note:

While we strive to process all returns within one week of receipt to our warehouse, please allow up to 14 business days for your return or exchange to be processed. For your protection, you may wish to insure your return package.

Complete the return form on the back of your invoice and send it along with the merchandise you wish to return to:

Aventura Clothing
1415 Greg Street Suite 101
Sparks, NV 89431

Price Adjustments:

We offer a one-time price adjustment if an item is marked down within fourteen (14) days of the date of your purchase. To obtain a price adjustment on an online purchase, you must call 1-800-921-1655, or send us an email message at customerservice@aventuraclothing.com within the fourteen (14) day window. Include your order number in your email message. If you are within the deadline, we'll refund you the difference on your original form of payment.

 

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